The most difficult part of management is the human resource.......
I use to wonder what was the function of the human resource department. Back in the government offices, they were virtually non-existent. We call them Sumber Manusia (Human Resource), but in actual fact, when we go to the department, there usually are no humans for us to begin an interaction with. So hence for many years, the infamous Government cycle continues. We don't know about our personal file.......we have problems with promotion......clinical staff are the last to know about upcoming changes because they are busy doing clinical stuff and trying to save lives (or prevent themselves from killing it....)
Then I went corporate......and oh....my....God....
HR as it is fondly abbreviated took a whole new meaning. Coupled with the fact that the MBA course I'm taking emphasizes so much on the importance and function of HR (and also the crap loads of money they can make by just managing people). So I thought to myself, what the heck....its just managing people.... how difficult can it be. Go try take a look in jobstreet.com under HR positions and you see a ton of people's resumes all online with a repertoire of talents, qualifications and experiences. Some are well written, while others I have no idea if they exist in the same planet.....
Suffice to say, in the last 3 months HR has taken a new meaning. On one hand they are the "friendly" face from administration that interacts with the people...yet on the other hand, they are the true loyals to the company and are required to best advice the company to act on the best interest without jeopardising the welfare of the staffs.
Its a full time job of nurturing and listening to the grouses of the people. Doing RCA (Root Cause Analysis) to determine the main problem and working a solution to appease people and not displease management. To periodically report on the staff count and the flow of employees. To advise on the employment of new staff and to be well versed in the laws that govern employment etc. And the list goes on...
As I said, the hardest part of managing a company is managing the human resource. Biggest mistake a general manager can make is to not know the functions of the HR and under utilising their talents to serve the company......eeepppp wishing myself luck.....
